Privacy Policy

Wellspring Counselling & Psychotherapy Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (wellspringcounselling.ca), use our services, or interact with us online.

1. Information We Collect

We may collect and process different types of personal information, including:

1.1 Personal Information You Provide

• Name, email address, phone number, and other contact details.
• Payment information for booking services.
• Information you share when contacting us (e.g., inquiries, forms, surveys).
• Health-related information if voluntarily provided for counselling purposes.

1.2 Automatically Collected Information

• IP address, browser type, device information.
• Website usage data (e.g., pages visited, time spent).
• Cookies and similar technologies to enhance user experience.

1.3 Third-Party Information

• If booking services through JaneApp or other third-party scheduling systems, they may collect and process personal data according to their privacy policies.

2 . How We Use Your Information

We use the collected data for the following purposes:

• To provide and improve our counselling and psychotherapy services.
• To process appointments and payments.
• To communicate with you regarding service updates, scheduling, and inquiries.
• To ensure website functionality and security.
• To comply with legal obligations and professional regulations.

3. Data Protection & Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data storage with encryption.
• Confidentiality agreements for staff and practitioners.
• Secure third-party booking and payment systems (e.g., JaneApp, Stripe, PayPal).

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may disclose information in the following cases:

• With your consent – If you request referrals or third-party services.
• For legal compliance – If required by law, court order, or regulatory obligations.
• With service providers – Such as JaneApp, payment processors, or IT service providers that help us operate securely.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze site traffic. You can control cookie settings via your browser.

6. Your Rights & Choices

Depending on your location and applicable laws, you may have rights regarding your data, including:

• Access & Correction – Request access to or correction of your personal data.
• Data Deletion – Request deletion of certain information, subject to professional/legal obligations.
• Opt-out of Marketing – Unsubscribe from emails or promotional messages.
• Restrict Processing –Request limitations on how we process your data.

To exercise your rights, contact us at [Insert Contact Email].

7. Third-Party Services & Links

Our website may contain links to third-party websites or services (e.g., booking platforms, payment providers). We are not responsible for their privacy policies, and we encourage you to review their terms.

8. Children’s Privacy

Our services are intended for adults. If we discover that we have collected personal data from minors without parental consent, we will take appropriate action to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Wellspring Counselling & Psychotherapy Inc.
🌍 Website
📧 [email protected]
📅 Appointments