- Anger
- Anxiety
- Career
- Couple and Marriage
- Depression
- Grief and Loss
- Relationships
- Self-Esteem
- Shame and Guilt
- Trauma
- Stress
- Men’s Issues
Effective Date: January 20, 2026
Wellspring Counselling & Psychotherapy Inc. (“Wellspring,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website (wellspringcounselling.ca), use our services, or interact with us online.
We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy and health-information laws.
We collect only the information necessary to provide counselling services, operate our website, and meet legal and professional obligations.
This may include:
Name, email address, phone number, and other contact details
Appointment and scheduling information
Payment and billing information
Information you voluntarily provide through contact forms, inquiries, or surveys
Health or counselling-related information only when voluntarily provided and only for the purpose of providing services
Clinical information is collected and stored separately from general website inquiries and is governed by professional and legal confidentiality standards.
When you visit our website, we may automatically collect limited technical information, such as:
IP address
Browser type and device information
Pages visited and time spent on the site
This information is used for website functionality, analytics, and security purposes.
If you book appointments or make payments through third-party platforms (such as JaneApp or payment processors), those providers collect and process information according to their own privacy policies. We encourage you to review their policies directly.
We use personal information only for legitimate purposes, including:
Providing counselling and psychotherapy services
Scheduling appointments and processing payments
Communicating with you regarding services, inquiries, or administrative matters
Maintaining website functionality, performance, and security
Meeting legal, ethical, regulatory, and professional obligations
We do not use clinical information for marketing purposes.
We take reasonable and appropriate measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. Safeguards include:
Secure, encrypted storage systems
Access controls and confidentiality obligations for staff and clinicians
Use of secure, reputable third-party platforms for booking and payments (e.g., JaneApp, Stripe, PayPal)
No system can guarantee absolute security; however, we continuously review and improve our safeguards.
We do not sell, rent, or trade your personal information.
We may disclose information only in the following limited circumstances:
With your consent, such as when you request referrals or coordination of care
When required by law, court order, or regulatory authority
With trusted service providers who assist us in operating our website or services, and who are contractually required to protect your information
Clinical information is disclosed only in accordance with legal and ethical standards governing confidentiality.
We use cookies and similar technologies to:
Improve website functionality
Understand how visitors use our site
You may control or disable cookies through your browser settings. Disabling cookies may affect site performance.
Subject to applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of certain information (subject to legal and professional record-keeping obligations)
Withdraw consent for non-essential communications
To exercise these rights, contact us at [email protected].
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.
Our website and services are intended primarily for adults. We do not knowingly collect personal information from children without appropriate parental or legal consent. If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of any changes.
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:
Wellspring Counselling & Psychotherapy Inc.
🌐 Website: https://wellspringcounselling.ca
📧 Email: [email protected]